Refund Policy

Last Updated: September 23, 2026

At Maintain The Style, we want you to feel confident when shopping for hair ties, hair clips, combs, and other hair accessories from our online store. If you are not completely satisfied with your purchase, we are committed to providing a clear and straightforward returns and refund process.

Please read the following Refund Policy carefully before making a purchase.

1. Returns and Refunds

Customers may be entitled to return eligible products and receive a refund in accordance with applicable Irish and European consumer protection laws.

In addition to your statutory consumer rights, we may accept returns for eligible products that are unwanted or no longer required, provided they meet the conditions described in this policy.

Your statutory rights are not affected by this policy.

2. Eligibility for a Return

To be eligible for a return, an item should generally:

• Be purchased directly from Maintain The Style.

• Be returned within the applicable return period.

• Be unused and in its original condition.

• Be clean and free from damage, stains, odours, or signs of use.

• Remain in its original packaging where reasonably possible.

• Include any accessories, labels, or components supplied with the product.

For hygiene reasons, certain hair accessories may not be eligible for return once they have been opened, used, or removed from their sealed packaging where applicable.

This may include products that have come into direct contact with hair or the body where returning them would be inappropriate for hygiene reasons.

3. Change-of-Mind Returns

If you change your mind about a purchase, you may have a legal right to cancel an online order under applicable Irish and EU consumer protection legislation.

Where the statutory cancellation right applies, you generally have 14 days from the day you, or a person you nominate, receives the goods to notify us that you wish to cancel the contract.

After notifying us of your cancellation, you generally have a further 14 days to return the goods.

Products must be handled only as much as reasonably necessary to establish their nature, characteristics, and functioning. Where products have been handled beyond what is reasonably necessary, deductions may apply where permitted by law.

Certain products may be excluded from the statutory cancellation right where an applicable legal exception applies, including certain sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed.

4. Faulty, Damaged, or Incorrect Items

If your order arrives damaged, defective, faulty, or different from what you ordered, please contact us as soon as possible.

Please provide:

• Your order number.

• A description of the problem.

• Photographs of the product and packaging where relevant.

• Any other information reasonably required to help us investigate the issue.

We will assess the problem and, where appropriate, offer a repair, replacement, price reduction, refund, or other remedy in accordance with your statutory consumer rights.

You will not be asked to accept a defective product simply because it has been discounted.

5. Items Damaged During Delivery

If your package arrives visibly damaged, please retain the packaging and contact us as soon as reasonably possible.

We may request photographs of the outer packaging, shipping label, and damaged product to help us investigate the delivery issue with the relevant carrier.

This does not limit your statutory rights concerning goods that are damaged or defective.

6. Non-Returnable Items

For hygiene and consumer protection reasons, certain items may not be eligible for return after they have been opened or used where applicable.

Examples may include:

• Used hair ties.

• Used hair clips.

• Used combs.

• Sealed hygiene-sensitive products that have been opened.

• Personalised or customised products where applicable.

• Products specifically excluded from cancellation rights by applicable law.

This section does not remove any statutory rights you may have in relation to faulty, defective, misdescribed, or otherwise non-conforming goods.

7. How to Request a Return

To request a return, please contact Maintain The Style through the customer service contact details provided on our website.

Please include:

Order Number:
Customer Name:
Email Address:
Product(s) to Be Returned:
Reason for Return:

We will provide instructions regarding the return process where your return is eligible.

Please do not send products back to an address that has not been confirmed by our customer service team.

8. Return Shipping Costs

Where you are exercising a statutory cancellation right because you have changed your mind, you may generally be responsible for the direct cost of returning the goods unless we have agreed to cover those costs or applicable law requires otherwise.

Where an item is faulty, damaged, incorrect, or otherwise does not conform to the contract, Maintain The Style will handle return costs and remedies in accordance with applicable consumer law.

Where a return is made under a voluntary return policy, any applicable return-shipping conditions will be communicated before the return is processed.

9. Refund Processing

Once we receive a returned product and confirm that a refund is due, we will process the refund without undue delay.

For statutory cancellations, refunds will generally be made using the original payment method.

Where required by applicable law, refunds will include the standard delivery charge originally paid by the customer. We may be permitted to withhold reimbursement of any additional cost resulting from the customer's choice of a more expensive delivery method than the least expensive standard delivery option offered by us.

Where permitted by law, a deduction may be made to reflect any diminished value caused by handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.

10. Refund Timing

Although we aim to process refunds promptly, the time it takes for the money to appear in your account may depend on your bank, card issuer, payment provider, or other financial institution.

Once we have initiated a refund, Maintain The Style cannot control the processing time of your payment provider.

If you have not received an expected refund after a reasonable period, please contact our customer service team so that we can investigate.

11. Exchanges

Where practical, we may offer an exchange for an eligible product.

However, exchanges are not guaranteed for every product or situation. Depending on availability and the circumstances of the return, we may instead provide a refund or another remedy required by applicable law.

12. Sale and Promotional Items

Discounted and promotional products may be subject to specific terms stated at the time of purchase.

However, purchasing a product at a discounted price does not remove your statutory rights. Faulty, defective, incorrectly supplied, or non-conforming products remain subject to applicable consumer protection legislation.

13. Gifts

If an item was purchased as a gift, the original purchaser may need to initiate the refund using the original order and payment information.

Where permitted, we may provide alternative arrangements for gift returns, depending on the circumstances.

14. Products Lost in Return Transit

Customers returning products are responsible for ensuring that the package is properly addressed and securely packaged.

Where appropriate, we recommend using a tracked or otherwise suitably documented delivery service and retaining proof of postage until the return has been completed.

If a returned product does not reach us, we may request evidence of return shipment before processing the applicable refund, subject to your statutory rights.

15. Incorrect or Incomplete Delivery Information

If an order cannot be delivered because incorrect or incomplete delivery information was supplied by the customer, additional delivery charges may apply where permitted by law.

If the parcel is returned to us, please contact our customer service team to discuss available options.

This provision does not affect any statutory rights that apply to your order.

16. Statutory Consumer Rights

Nothing in this Refund Policy is intended to exclude, restrict, or replace any rights or remedies that consumers have under applicable Irish or European Union consumer protection legislation.

If a product is faulty, defective, not as described, or does not meet the legal requirements applicable to the sale, you may have rights to a repair, replacement, price reduction, refund, or other remedy depending on the circumstances.

Where this policy conflicts with mandatory consumer protection law, the applicable law will prevail.

17. Changes to This Refund Policy

Maintain The Style may update this Refund Policy from time to time to reflect changes to our business practices, products, services, or applicable legal requirements.

The latest version will be published on this page together with its effective date.

18. Contact Us

If you have questions about returns, refunds, exchanges, damaged products, or your consumer rights, please contact Maintain The Style through the customer service contact information provided on our website.

We are committed to handling return and refund requests fairly, transparently, and in accordance with applicable Irish consumer protection requirements.

Maintain The Style
Ireland
Online Store for Hair Ties, Hair Clips & Combs